Citizens should benefit from rising levels of digital banking services. However, over 64 per cent of the population live in rural areas. And a high number of people continue to transact in cash. A Credit Suisse study uncovered that 72 per cent of India’s consumer transactions are carried out with cash and this figure is higher in rural areas than in urban areas. Compared to this, digitally savvy citizens are few. With the country running a pilot on digital currency, it needs digitally savvy citizens. In this light, digital literacy should improve and cover the underserved and under-covered populations.
