Gary Norcross is president and chief executive officer of Fidelity National Information Services (FIS). Based in Jacksonville, Fla., FIS has evolved — through a combination of aggressive acquisitions and organic growth — into a major player in the global market for providing technology solutions to the financial-services industry. Just months after taking the helm in January 2015, Norcross engineered the US$9.1 billion acquisition of SunGard, a financial software and technology services company. He is navigating a period of intense interest in the products and services that FIS provides, as demand grows for real-time payments and greater transactional security. In a conversation in late 2017 with Pierre-Alain Sur of PwC and Daniel Gross of strategy+business in his office overlooking the St. Johns River, Norcross described how this incumbent is coping with disruption and fueling innovation.
