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Customer-Centric Message Maps Engage More Customers

November 22, 2021

Diana and I have had conversations with several customers on the topic of messaging. In each conversation, the business leader said they were having difficulty engaging the right customers. One of the first questions we asked them was “do you have a message map to support customer engagement?” When we ask this question, we often hear, “what’s a message map?”

A customer-centric message map is a tool that captures all of your primary claims about your company’s value proposition, your products, and services, that will resonate and engage your prospects and customers, along with the evidence to support your claims.

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