Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person tells you they understand, or says the magic words, “I’ll try to do better,” but nothing changes?
The reason nothing is changing could be because you’re not taking a decisive, accurately targeted approach. First, consider that there’s a significant difference between dealing with someone who is behaving badly or committing a violation, and someone who is not skillful enough, not meeting standards, or simply annoying to deal with.
