User onboarding is the process that takes people from perceiving, experiencing and adopting the product’s value to improve their lives. This process determines whether a customer keeps utilizing your product or leaves after several months or even days.
Why user onboarding is so vital
Excellent user onboarding is not all about properly teaching people how to use your product. This process should also provide a warm welcome and make your customers feel appreciated.
Good customer onboarding nurtures new users with well-designed content, helps them understand how to use your product successfully and reveals its value. All of this can also enable you to boost your retention rate and lower your customer acquisition costs.