n a supermarket, at peak hours, you either see closed entry doors or long queues. The same occurs in banks and call centers. How many times have you had to wait for a long time in line at a bank or on the phone to be answered? And how many of those times did you give up and leave?
When there are queues, the experience of buying and providing services is poor. It can even generate losses to the company.
When there is idleness, the owner of the establishment is wasting money, making his product or service less competitive in the market.
