image credit: Unsplash
Picture this: Every day, your agents come to work to find interactions that totally match their skills. They’re empowered to answer customer questions. And they’re the experts on the needs of your customers. Every person who reaches out gets directed to the agent who knows how to best answer their inquiry in a reasonable time frame. And, your contact center has the right number of agents working each shift to keep service levels in the green.
April 16, 2024
March 28, 2024
March 19, 2024
March 14, 2024
April 1, 2024
March 28, 2024
Copyright © 2024. All rights reserved
