It seems there are two groups of people in business. Those that refuse to admit wrongdoing or ever apologize and others who are constantly saying they are sorry when anything goes wrong. What is the best balance to build company teamwork, loyalty and the best customer experience?
On this week’s Small Business Radio Show, Stacey Hanke, author of “Influence Redefined: Be the Leader You Were Meant to Be” thinks we need to get back to “basics 101 and be kind”. She discusses why too many leaders give superficial apologies loaded with excuses and blame. However, apologies made the right way can allow you to build stronger and more trustworthy relationships with those around us; it grows us as professionals and in our roles as leaders. It helps determine the reputation you build everyday.
