No matter your industry, quality customer service has become a major differentiating factor for businesses.
If your customer service team is not up to snuff, your company will be hemorrhaging revenue.
To be honest, quality customer service is not complicated. Essentially, your customers need to embrace these mantras:
- Be humble
- Be helpful
- Be friendly
- Be knowledgeable
- Be thoughtful
- Be useful
- Be timely
- Every customer-facing employee is a part of customer service
- Ask for the Review!