At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. The reasons for this can come from a number of places, but often come from failure in the technology that has caused financial stress to the client. Perhaps online advertising campaigns could not be launched, or a key feature of the software has been deprecated, or an API outage has created a mess and a huge backlog of work. Regardless of what it is, no-one wants to be writing credit notes back to the client.
