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The Future of Customer Experience — And Where Leaders Can Focus Today

September 27, 2019

Let’s talk about the future of customer experience. I’m often asked about it, and I’ll tell you this universal truth:

Customers will expect more than we can give them.

You heard that right. We are reaching a point when expectations will become so high that it will be challenging for us to keep up with them.

What can we do? Just build a bunker and wait it out, I suppose.

Or instead… We can start looking for ways to build a better business today that will serve our customers tomorrow.

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