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What Does the Future of CX Look Like?
It’s crystal ball time!
If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX.
What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond?
I want to answer that… in a moment.
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