When tech companies scale up, it’s vital for them to use metrics to monitor growth. But as the volume of data and complexity of operations increase, the metrics themselves may become a source of confusion. You get dozens of indicators that you start prioritizing and dividing into metrics for business and tech units, and may lose track of the customer needs. In this article, I’ve proposed a way to calculate an ideal metric that can reliably reflect the availability of an IT service or object from a business standpoint.
