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The Power of Learning Experiences in CX

August 2, 2019

Someone asked me the other day whether I had ever taken an online training class and what was my impression and experience of having done so. If ever there was a loaded question for me, that one gets top billing. My initial response and emotional reaction to that question was that I had taken many on-line courses over the last several years and honestly could not recall learning much of anything as a result.

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