What do employees want in returning to the office after the pandemic?
It’s easy to assume we know what they want. Our assumption is that they want what we would want in their circumstances. In other words, we place ourselves in other people’s shoes.
Unfortunately, that assumption falls into a dangerous judgment error termed the false consensus effect. This problematic mental blindspot causes us to perceive others who we feel to be in our tribe, such as those who work in our organization, as sharing our values and beliefs. That’s often not the case.