Companies that want to boost profits should try a little empathy, especially now that millennials are beginning to dominate the work place.
A message we hear from many of our executive search-firm clients is that they are being called on to focus more than ever before on the empathy and emotional intelligence of candidates. The stakes are huge: A top executive lacking empathy could derail negotiations over a merger, acquisitiion or crucial partnership deal — never mind do a poor job of motivating his or her own teams.
