A lot of small business owners don’t like conflict, so they avoid it. There can be problems inside your company between employees or controversial policies with your staff or customers. But more progress can be made in your company if you “choose sides”, and not be neutral.
On The Small Business Radio Show this week, I talked with the authors of “The Neutrality Trap: Disrupting and Connecting for Social Change” about how avoiding conflict doesn’t benefit small business.
Bernard Mayer, PhD is an internationally recognized leader in the field of conflict intervention. He is Professor Emeritus of Conflict Studies at Creighton University and was a founding partner of CDR Associates, a pioneering conflict intervention and training firm.
