An outside sales agent goes to where the prospect is. They make appointments and travel to the client’s locations to meet face-to-face. They don’t have set hours and fixed schedules even if their companies do.
On the other side of the coin, inside sales agents can best be defined as people who work from the office or home base remotely. Inside sales can trace its roots back to what we used to call telemarketing.
Although digital technologies like email and videoconferencing has tipped the balance toward inside sales and blurred the distinction between the two, small businesses especially still see the need to build relationships face-to-face.