Customers are becoming increasingly reliant on live chat to communicate with businesses, according to a recent study from chat software company LiveChat.
Live Chat Statistics
More specifically, LiveChat’s report found that demand for live chat features on company websites grew by 8.3 percent in 2017. But small businesses weren’t able to keep up with that growing demand as well as large companies. Enterprise grade businesses were able to decrease the number of chats that went unanswered in 2017. But small businesses saw a 19 percent increase in those chats over the past year.
