A recent survey from McKinsey showed that 56% of respondents reported AI adoption in at least one function, up from 50% the year prior, with the three most common use cases focused on service-operations optimization, AI-based enhancement of products, and contact-center automation. Businesses are committing huge amounts of money to AI initiatives. According to Appen’s 2021 State of AI report, AI budgets increased 55% year-over-year, reflecting a shift from an experimental project mindset to an expectation of business benefits and ROI.
