image credit: Adobe Stock looks to help orgs extract value from customer conversations, with AI

May 12, 2022

Turning conversations – from customer support requests to user feedback – into tangible business value is no easy task. It’s also an ideal use case for AI-based automation.

Among the vendors helping organizations use AI to derive value from customer conversations is San Francisco-based Lang, which announced today that it has raised $10.5 million in a series A round of funding. Lang’s platform integrates with help desk, customer relationship management and user-facing operations for feedback and requests. The system uses an unsupervised learning model to adapt to the constantly changing flow of information by categorizing data and then helping to determine what should be done with the data to help improve user experience and business outcomes.

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