Of all the changes we’ve seen as a result of COVID-19, one of the biggest—and most lasting—might just be in how we shop. In fact, with transactions totalling $4.6 trillion USD, eCommerce saw nearly 20% YoY growth worldwide in 2020. The pandemic has shown us all that eCommerce makes shopping easier, and ordering online has become commonplace for everything from clothing to groceries to household goods. Here are some trends that can help deliver a more enjoyable shopping experience for your customers.
