Good customer care is a priority for most businesses. All your marketing, development, and communications efforts help to improve the relationship with your clients.
But there’s a simpler strategy. You have to understand your clients to provide exactly what they need, and surveys are one of the most straightforward ways to get data you can use.
But problem: most people don’t like taking surveys. They avoid them, thinking they’re just a waste of time. They don’t understand that they’ll get better service if they just take the time to respond.
