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Tag: Customer Delight

Management, Strategy & Planning

Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together

January 20, 2020

Via: Business 2 Community

Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide. One achieves what was expected, the other delivers additional value. Customer satisfaction is the process of achieving goals and consistently delivering […]