Igrew up slinging dishes and, at one point, was a server at the coolest Mexican restaurant in town. Anyone who was or is a server knows that the nicer you are to customers, the bigger your tips. But you may not realize that you can take that lesson into the business world, too. Hello, retention.
In my experience, half the battle is being exceptional in your communication approach, like asking your customers proactively how things are going, reaching out to see what goals on their side are being met or even simply sending a note of appreciation. The list goes on as to how you can put the KIND (“K” for short) in customer care. Check out my tips on getting “tips” in business.
