July 28, 2016
Via: Business 2 CommunityConnecting the Dots between CX and EX To create customer enthusiasm that leads to brand loyalty and brand ambassadors, your employees have to feel that enthusiasm first. Brand ambassadorship begins inside a company. In fact, creating a positive employee experience […]
Management, Strategy & Planning
July 27, 2016
Via: Small Business TrendsThere’s good news and bad news about customer loyalty programs. First, the good news: Customers who belong to retail loyalty programs generate significantly more money for retailers than other customers do, according to a study by Accenture Interactive. Now, the […]
July 3, 2024
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