Tag: customer feedback

January 29, 2024

Alright, fellow entrepreneurs, let’s cut through the usual chatter and dive into some groundbreaking, not-your-everyday strategies for truly embedding customer-centricity into the very DNA of our businesses. This isn’t about surface-level tweaks; it’s about radical shifts and game-changing practices that […]

November 10, 2023

In the intricate world of business metrics, some indicators take precedence due to their direct correlation with the viability and growth of a business. One such crucial metric is CAC or Customer Acquisition Cost. Delving deep into its significance, calculation […]

November 6, 2023

Igrew up slinging dishes and, at one point, was a server at the coolest Mexican restaurant in town. Anyone who was or is a server knows that the nicer you are to customers, the bigger your tips. But you may […]

July 21, 2023

Women entrepreneurs often find themselves battling gender inequality in financing, real estate negotiations, and many other aspects of building a successful small business. Rather than see these small business challenges as insurmountable, many consider them to be opportunities for growth […]

June 22, 2023

When starting a business, finding your niche can take you far. “Mexican Mom,” Gina Antimo, first noticed a need for homemade Mexican meals 15 years ago when her husband, Jaime Reverté, brought lunches she packed for him to work and […]

February 15, 2023

Although handling customer complaints isn’t the best part of business ownership, resolving and learning from them benefits your brand. When customers reach out with a problem, you have seconds to listen, understand, and emphasize. A poor experience can compound the […]

November 9, 2022

From those who have owned small businesses for years to those intent on starting a business from home, having a clear understanding of the best small business practices can make it easier to find success. Having some guidance around the […]

June 3, 2022

Large language models (LLMs) and multimodal AI are the cutting edge of AI innovation, with applications trickling down to the enterprise from the ‘Googles’ and ‘OpenAIs’ of the world. We are currently seeing a barrage of LLM and multimodal AI […]

April 26, 2022

They say life isn’t linear, but your career path as a project manager may have looked like this: Life seems good. You work on interesting projects with great people. You have learned how to do project management within a structure […]

February 17, 2020

Having proper data about customer feedback is the most challenging thing today. But is it just enough to get certain feedback from the customer? Just knowing whether the customer is happy with a particular product or service is not enough […]

July 17, 2019

Use Customer Experience Data to Enable Success The quality of the Customer Experience (CX) is an important variable impacting the overall success of an organization. According to the Gartner Customer Experience in Marketing Survey, more than two-thirds of marketers say […]

June 7, 2019

In business, what gets measured gets managed, and that’s especially true for marketing. It’s important to test your marketing strategy — you won’t know if you’re on the right track until you take the time to analyze the results of […]