Category: Management

April 19, 2021

There is a well-documented cognitive bias that says that people see what they want to see and easily miss contradictory information. A particular type of cognitive bias is when a person suppresses information when it’s in their interest to remain […]

April 16, 2021

Choosing a customer relationship management (CRM) system is just like a fairytale, or at least that is how I am going to tell it. Also fairly warning now, there are Disney gifs ahead. This story has been told a once […]

April 14, 2021

Wouldn’t it be great to have a tool to help us track our interactions with customers to understand their needs better? And manage ongoing relationships with our customers as well as customer leads. It is cheaper to retain customers than […]

April 13, 2021

Recently, I participated in a Clubhouse discussion, it was my first and I was surprised to be invited to be part of the panel. After the discussion, one of the hosts asked my impressions. “It was interesting, we covered a […]

April 12, 2021

I’ve yet to speak with an entrepreneur who doesn’t want more sales. Generating more sales isn’t easy, but it’s simpler than many leaders think. After a decade of teaching leaders how to improve sales, I’ve distilled all creative tactics into […]

April 8, 2021

Cornelius Vanderbilt was a shipping tycoon that started with shipping freight by ferry to controlling one of the largest railroad networks. Cornelius Vanderbilt Steamboat Legacy Cornelius Vanderbilt quit school at age 11 and began working on one of his father’s […]

April 7, 2021

Do you remember when we were at school and had group projects? The idea was to work as a team and share ideas. Fun, huh? There was just this one itsy-bitsy thing: not everyone was heard or taken into consideration. […]

April 6, 2021

Great team members are highly valuable—which means other companies are trying to poach your best employees. You’ve worked hard to build and invest in your agency’s team—so why wouldn’t someone else want to reap the benefits? Your employees can leave […]

March 31, 2021

Non-collaboration is one of the worst human failings. And the only way to fight this failure is through collaboration. Software Development teams struggled with their non-collaborative mindset some time ago. They always kept the testing and operations team at a […]

March 29, 2021

There are times that call for tough love and this is one of them. As a founder of a food and beverage brand, you have chosen a hard and rocky path. You’ll hit a lot of walls, hear a lot […]