Tag: Management

March 21, 2019

With their ability to connect, adapt, and deliver, agile leaders play a vital role in helping organizations meet the challenges of a competitive global market. Agile leaders leverage their skills to foster connections, help employees enhance performance, build effective teams, […]

March 20, 2019

It’s that time of year again! Spring is around the corner. Following soon afterward that is summer, and summer (for some online businesses) is known for the summer slump. The summer slump is a when you may see a dip […]

March 18, 2019

Chatbots are everywhere. These “conversational agents” can help us book a flight, order a pizza, check our bank account balance, confirm an order status, and more. And many of us don’t care one whit that we’re relying on a software […]

March 15, 2019

Think of them as your customers—even when they’re heading out the door. That’s the ideal approach when a customer lapses. Churn is built into every business model, but just because churn is expected doesn’t mean it has to be accepted. […]

March 12, 2019

Businesses tend to treat Generation Z like Millennials at their own peril. The latest generation to join the workforce is more than just a younger breed of those who came before. They are hungrier, more technologically savvy and less forgiving […]

March 11, 2019

Is anything private in business anymore? Consider the consumer information businesses collect digitally. Or think about all the video cameras posted everywhere. Your smartphone even includes cameras, you know? So data privacy remains a big concern. Large corporations like Facebook […]

March 6, 2019

Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person tells you they understand, or […]

February 26, 2019

Millennials think of themselves as the innovation generation but, for all our creativity, we have not quite crossed the divide into the success generation. At least, not in large scale business. At first, it would seem that individuals like Evan […]

February 25, 2019

Organizations interact with many, many external factors every day, and each one has a certain impact — large or small — on the health of your operation. Partners are one of the most impactful factors. Good partners lift your company […]

February 22, 2019

It’s no secret repeat business is critical to success; still, many businesses commit the bulk of their marketing budgets to customer acquisition rather than customer retention. Acquiring new customers is certainly important, but consider this: It costs five times more […]