Category: Proposal Management

June 24, 2020

ContactBabel, a leading analyst firm covering the call center industry that is based in the UK, recently released their 2011 US Contact Center Decision Makers’ Guide (2011 Guide). FurstPerson provided sponsorship of the report. The report covers topics focused on […]

June 17, 2020

Time to Reply Focuses on Email Productivity Read about the startup and its unique approach to productivity in this week’s Small Business Spotlight. What the Business Does Offers email productivity solutions. Marketing Manager Tarah Darge told Small Business Trends, “We’re […]

June 15, 2020

Are you motivating people the wrong way? If you don’t know Goodhart’s Law, you might be making a huge mistake. Goodhart’s Law states this: “If a measure becomes a target, it ceases to be a good measure.” That may sound […]

June 9, 2020

Picture this: Every day, your agents come to work to find interactions that totally match their skills. They’re empowered to answer customer questions. And they’re the experts on the needs of your customers. Every person who reaches out gets directed […]

May 19, 2020

Covid-19 lockdown is still with us, and there can be no denying that the business and economic landscape is deteriorating. In the UK, around 10% of businesses have vanished, and this figure, once revised, will be higher. Richard Branson has […]

May 14, 2020

Any big organizational change in a company will have employees looking to leaders on how to adapt. Clear communication is key, especially if that change is going partially or fully remote. Airbnb’s CEO was applauded for his layoff announcement that […]

May 12, 2020

Developing a growth strategy for a small to medium-sized business is a complex, and often time-consuming process. With so much information to evaluate, it’s easy to understand why many business leaders don’t spend enough time considering their hiring processes. And […]

May 8, 2020

As the pandemic deepens and the novel corona virus outbreak sends shocks through the global economy, business leaders are preparing for down-side scenarios and taking action to prevent their business from sinking. Yes, undoubtedly, the true leadership capacity of a […]

May 5, 2020

Motivation is at the heart of employee productivity and retention. Organizations with highly motivated and engaged workers are 21 percent more profitable, but only 19 percent of employees consider themselves “very engaged.” Employers need to know how to motivate employees, […]

May 4, 2020

You may be worried about your business, but you aren’t the only one stressed out. Right now, your team members are worried about their careers, their families and their futures. No matter how much the current public health- and econimic-crisis […]