Category: Proposal Management

September 28, 2023

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service might sound simple, it’s more than just making […]

September 21, 2023

Your online customer experience is more crucial than ever. Why? Because your path to high-quality customer engagement and increased revenue is directly tied to how well your technology — or “tech stack” — facilitates smooth and streamlined interactions. If your […]

August 31, 2023

Alok Ahuja started Trexity, a last mile, local delivery platform, after realizing there was a specific need for a software platform that offers efficient, same-day delivery from small businesses to the doorsteps of customers. This realization came when Alok was […]

August 24, 2023

In my many years of running my own PR agency, I’ve experienced a lot of hiccups when it comes to onboarding. And if I’m being honest, I must admit I caused most of those hiccups. I’m just not particularly good […]

August 22, 2023

Are you seeking to foster growth and achieve better results for your business this year? In a world where customer expectations are rapidly evolving, the importance of creating a customer-centric culture cannot be overstated. One of the most effective strategies […]

August 21, 2023

On stage, Spencer Horsman commands audiences with card tricks, mind reading, and other shocking illusions. But behind the scenes at Illusions Bar & Theater, his partner Nicole Bailey runs the show. While Spencer grew up in an entertainment family, Nicole […]

August 16, 2023

Twilio has unveiled its collaboration with OpenAI, the pioneer in AI research. This integration means that over 300,000 Twilio clients can harness the power of OpenAI’s GPT-4 to offer enriched customer interactions. For small businesses, this translates to a game-changing […]

July 31, 2023

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always want to retain them. Customers […]

July 18, 2023

There’s no secret recipe for business success, but lead generation is one essential ingredient every business needs. Think of leads as potential customers who express interest in your products or services. Getting your hands on these leads is crucial for […]

July 13, 2023

Manifesting refers to the process of bringing something into reality through focused intention, belief and alignment with one’s desires. It is often associated with the law of attraction, which suggests that positive or negative thoughts and beliefs can attract corresponding […]

July 5, 2023

Whether you’re a digital agency or a professional services business, client onboarding is a critical process to get right. Nail it, and you set the tone for successful, long-lasting client relationships. But nailing it isn’t always easy. With more than […]

June 28, 2023

These days, it’s crucial for every business owner to monitor their company’s online presence and know how their brand resonates with existing and potential customers. The metric used to measure this component of marketing (and brand) is often known as […]

June 15, 2023

In the ultra-competitive restaurant industry, staying attuned to customer preferences and expectations is crucial for business success. Restaurant surveys serve as powerful tools to gather valuable feedback directly from patrons, helping owners and managers gain customer insights that can enhance […]

May 24, 2023

A customer relationship management (CRM) platform tracks customer data for marketing, customer service, and sales teams. But pricing and functionality differ among solutions. Asking the right questions before purchasing CRM software helps you get the best tools for your budget. […]

May 18, 2023

With the advent and popularity of online shopping, the retail industry has continued to show exceptional growth in the coming years. In fact, total retail sales are projected to amount to $7.9 trillion in 2026. Stepping into a retail store, […]

May 15, 2023

With everyone talking about transformation in the digital age, it’s easy to forget that the biggest threat to business isn’t machines — it’s “old-school” companies acting mechanically. So, how do you successfully future-proof a business for the fourth industrial revolution? […]

April 21, 2023

In today’s digital age, data privacy has become a top priority for individuals and businesses alike. Small businesses in particular need to ensure that they are taking the necessary steps to protect their customers’ personal information. By doing so, they […]

April 20, 2023

Customers demand direct interactions with brands. They increasingly want to buy from businesses directly, not go through a third-party wholesaler or distributor whose customer experience is totally different from what they’ve come to expect from the company’s marketing. The direct-to-consumer […]

April 5, 2023

Today’s businesses face countless risks, from compliance mistakes to saying the wrong thing out of turn. A public relations (PR) crisis can topple even the most well-respected company. A press release, worded to announce an impressive new social-impact program your […]

March 20, 2023

One of the biggest business shifts in the last few years has been an internal focus on “customer experience,” or CX. While the idea of the customer experience isn’t new — the customer journey has long been a benchmark for […]