Category: Proposal Management

May 24, 2023

A customer relationship management (CRM) platform tracks customer data for marketing, customer service, and sales teams. But pricing and functionality differ among solutions. Asking the right questions before purchasing CRM software helps you get the best tools for your budget. […]

May 18, 2023

With the advent and popularity of online shopping, the retail industry has continued to show exceptional growth in the coming years. In fact, total retail sales are projected to amount to $7.9 trillion in 2026. Stepping into a retail store, […]

May 15, 2023

With everyone talking about transformation in the digital age, it’s easy to forget that the biggest threat to business isn’t machines — it’s “old-school” companies acting mechanically. So, how do you successfully future-proof a business for the fourth industrial revolution? […]

April 21, 2023

In today’s digital age, data privacy has become a top priority for individuals and businesses alike. Small businesses in particular need to ensure that they are taking the necessary steps to protect their customers’ personal information. By doing so, they […]

April 20, 2023

Customers demand direct interactions with brands. They increasingly want to buy from businesses directly, not go through a third-party wholesaler or distributor whose customer experience is totally different from what they’ve come to expect from the company’s marketing. The direct-to-consumer […]

April 5, 2023

Today’s businesses face countless risks, from compliance mistakes to saying the wrong thing out of turn. A public relations (PR) crisis can topple even the most well-respected company. A press release, worded to announce an impressive new social-impact program your […]

March 20, 2023

One of the biggest business shifts in the last few years has been an internal focus on “customer experience,” or CX. While the idea of the customer experience isn’t new — the customer journey has long been a benchmark for […]

March 20, 2023

Creating a welcome book to place on the coffee table is one of the best ways to make sure your guests have everything they need while staying with you. In this blog post, we will discuss how easy it can […]

March 15, 2023

The following is a simple question for business owners. Why do your customers buy from you? I told you the question was simple, but an accurate answer, on the other hand, can be far more complex and perhaps even elusive. […]

March 9, 2023

It’s not exactly a secret that a recession is very likely. Signs, unfortunately, do point to a tough road ahead. For B2C companies, especially ones that sell products that likely fall under discretionary spending labels, it’s going to hit hard. […]

March 8, 2023

San Francisco-based customer service AI and support company Forethought has launched SupportGPT, a generative AI platform that automates workflows, allowing customer service teams to focus on more value-adding tasks. The move is part of a general industry surge to streamline […]

March 1, 2023

Solving the problem of protecting personalized customer experiences at scale will grow a digital business faster than competitors, fueling confidence and trust. Getting the balance of security, safety, confidence and trust right is table stakes for deriving the greatest value […]

February 15, 2023

Although handling customer complaints isn’t the best part of business ownership, resolving and learning from them benefits your brand. When customers reach out with a problem, you have seconds to listen, understand, and emphasize. A poor experience can compound the […]

February 14, 2023

Do you have a brand you just can’t live without? Maybe you’re a geek for Apple products, buy all your shoes from Zappos or simply refuse to get your groceries anywhere but Trader Joe’s. These companies might not appear to […]

January 18, 2023

In the last few years, consumers have become increasingly aware of their purchasing power, and that shift has led to a rise in online reviews. Online reviews are now an important part of the buying process for many customers. But […]

January 6, 2023

According to ProfitWell, 80% of future profits come from just 20% of existing customers. So clearly, any effort to keep yours engaged is a worthy investment, and loyalty programs are one of the oldest and most popular ways to do […]

December 15, 2022

If employees are the backbone of a business, the heart of it is the customer. When a business solves a problem for its ideal customers -doing so with data-driven decisions, right customer acquisition and retention strategies, and visionary outlook- it […]

December 12, 2022

When you’re trying to make the sale, your hard work doesn’t end once you leave the meeting with your potential customer. You must remain in contact until they’ve decided to take the plunge and buy your product or service. I’ve […]

December 7, 2022

When you’re writing professional emails, it’s important to make a good impression right from the start. That means taking the time to craft a well-written message that is clear, concise, and polite. In this article, we’ll discuss ten email greeting […]

November 16, 2022

It’s your employees’ job to motivate buyers, but employees similarly need the right tools to succeed. In today’s competitive environment, a well-written value proposition fills that need. What is your value proposition? A value proposition isn’t just useless information about […]