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From sludge to success

Calculating the hidden costs of letting inefficiencies slide

Red tape, rigamarole, friction—however you refer to it at your organization, it boils down to the same thing: sludge. Organizational sludge—a term popularized by Nobel laureate Richard Thaler and Harvard Law School professor Cass Sunstein—encompasses the bureaucratic inefficiencies and unnecessary obstacles within an organization that slow decision-making, hinder innovation, and impede productivity.

Sludge seeps into a company in seemingly innocuous ways.

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