Calculating the hidden costs of letting inefficiencies slide
Red tape, rigamarole, friction—however you refer to it at your organization, it boils down to the same thing: sludge. Organizational sludge—a term popularized by Nobel laureate Richard Thaler and Harvard Law School professor Cass Sunstein—encompasses the bureaucratic inefficiencies and unnecessary obstacles within an organization that slow decision-making, hinder innovation, and impede productivity.
Sludge seeps into a company in seemingly innocuous ways.
