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Empathy in Product Management

November 22, 2022

What is Empathy and What is It Not?

Empathy is our capacity to understand other people’s feelings and needs, to take the perspective of another person. Empathy entails a warm-hearted, open, and kind attitude. This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. The opposite is true: You can empathically address unhelpful and inappropriate behaviour, as the following example shows.

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