image credit: Pixabay
What are Micromoments?
In any customer journey, there are countless small efforts. These include efforts from the company serving the customer and effort from the customer themself.
After all, the customer journey is really the journey of a relationship. The customer might be buying a product, but they’re also engaging with the brand in a thousand small ways.
Think of the simple act of buying something through a digital channel:
April 30, 2024
April 23, 2024
April 16, 2024
March 28, 2024
April 18, 2024
April 15, 2024
April 17, 2024
April 23, 2024
Copyright © 2024. All rights reserved
