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How to Onboard New Clients in the Customer-Centered Economy

June 21, 2019

Imagine you’re a customer who’s just subscribed to a service or purchased a new product. In a perfect world, what would happen next? You’d probably begin using the product and discover it works exactly as described. The value of your purchase would be immediately apparent. There would be a dedicated customer success team that would help you learn to use all the features. And if you had an escalation, that team would assist you through the channel of your choice.

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