Even in this digital age, retail remains still primarily a people business. No matter the size of your business, learn from these examples. Good customer service in retail focuses on your customers and builds customer loyalty.
Total Wine & More: Total Expert Customer Service
Founded in 1991 as a small store in Delaware, Total Wine & More now runs 205 stores across 24 states. And it ranks as the largest independent alcoholic beverage retailer in the U.S. The company sells beer, wine, spirits, cigars and accessories. The retail giant boasts its success comes from a team of more than 4,000 employees. It focuses on creating the Total Wine shopping experience special.
