A knowledgebase is crucial for the growth strategy of your company, as it helps you to maintain constant communication with your customers whenever they need help. Having an optimized knowledge base can have several benefits, including driving more traffic to your website.
When your customers have easy access to instant help and accurate answers to their questions about your product right there on your website, you’re more likely to keep them happy. Happier customers also purchase more and are more likely to become the ambassadors of your brand, so by improving your knowledge base, you’re increasing product adoption.
