Consumers are ambivalent about artificial intelligence. According to data collected by O’Reilly, majorities of consumers embrace AI in applications like smart home technology, home security, and travel booking. About half accept the use of AI assistants.
O’Reilly’s data shows consumers are far less trusting of AI in the workplace. Just 22% favor AI-driven automation processes. Only 11% favor using AI to drive business decisions, and there’s near-unanimous opposition to this use case in the logistics sector.
