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San Francisco-based customer service AI and support company Forethought has launched SupportGPT, a generative AI platform that automates workflows, allowing customer service teams to focus on more value-adding tasks.
The move is part of a general industry surge to streamline customer support with the latest generative AI technology. Call centers are now an AI target, with Gartner analysts predicting potential savings of up to $80 billion by 2026 if call centers switch to AI-powered chatbots.
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