Why is it that leaders often believe they’ve given clear direction, while the rank-and-file remains practically unaware that there’s been any communication at all?
I just got an email from a mid-level manager who’s in the midst of a change initiative. He noted that although “those among the senior leadership felt they had communicated the change, allowed for inclusion and involvement and felt positive about the process,” the staff feel strongly that “they had zero voice, were not included in any way,” and were experiencing the required change as “dictated in a top-down” manner.
