Technology does a lot to make everyone’s lives easier — and most of it can be done from our smartphones.
Set up alarms, send and receive work emails, and order food, to name a few. It’s all well and dandy and we’re all so used to it, leaving your phone at home can sometimes feel like walking around without a limb. #FirstWorldProblems.
But in addition to making the day-to-day more comfortable, having the right technology for your business has become as essential as the goods and services you offer. Failing to stay up to date means giving your competitors with a competitive advantage. This is especially true of your customer service technology because it directly impacts the entire customer experience you’re providing.
