You can’t force people to be happy—least of all your employees. What you can do, however, is create a workplace culture that promotes positivity.
This is a worthwhile undertaking, and for a few different reasons. The first is that a positive workplace tends to breed positive people—and when your employees have positive energy, they tend to be more productive, more energetic, and more engaged.
That positivity spreads to customers, too. Have you ever done business with a company where the employees were exceedingly cheerful and kind? It probably made an impact on you. It probably made you glad to be doing business with them.
