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Set Customer Service Agents Up for Success as Black Friday Approaches

November 15, 2019

A famous television series kicked off with its first episode titled “Winter is Coming.” This phrase ended up carrying more weight than just the arrival of a season in the fictional series. In real life, some might say another monumental event is nearly upon us: Black Friday.

References to Black Friday began as early as the 1950s in the United States. It wasn’t until the 1980’s that it came to refer to the retail shopping period following the Thanksgiving holiday, with one explanation suggesting the color indicated this being the time at which retail companies moved from operating at a loss (or “in the red”) to profitability (“in the black”).

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